FAQs

  • Android phones may show a constant notification about a “button listener”. This notification can be turned off by following the below steps.

    But what is it and why is it there?

    In order for doter buttons to connect to your phone, the app requires a bluetooth connection to link the phone and button together. Your phone then checks if the button has been clicked via bluetooth using the “button listener”.

    You can hide the notification by:

    1) Opening your phones settings

    2) Selecting “Apps” in the settings page

    3) Selecting “Manage Apps”

    4) Selecting the “doter” app

    5) Selecting “Notifications”

    6) Selecting “Foreground Service Channel”

    7) Turning off the notifications

  • The doter button does not work without bluetooth.

  • A doter button can only be connected to one phone at t time.

  • Yes, you can link multiple buttons to your phone when signed up to the premium membership.

  • The doter button itself is able to store a limited amount of data. This means that even if you don’t have a connection it will store and register a “moment” on your phone when it re-establishes a connection. But do remember the amount of items it can store is limited so for best functionality ensure stable bluetooth connection to the phone.

  • You require an active internet connection to access the doter app.

    The reason for this is to allow multiple carers to see the most current and accurate information ensuring the best care.

  • To guarantee the graphs are only reporting the right information at any point, they only show “completed” moments. “completed” moments will exist with a little tick on the timeline instead of a clock (which means the moment is ongoing.

  • The doter app links up to the doter button via bluetooth. In order for the button to function properly it requires the location functionality enabled.

  • the doter button is manufactured by Shortcut Labs - Flic and is covered by their Warranty Policy.

    Please follow this link for further information :

    https://flic.io/warranty-policy